Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your own experience with a Canadian online casino? This page covers the ways to reach the Best Casinos Canada team and what you can expect once you do.
Why Get in Touch
Best Casinos Canada exists to help players in every Canadian province find online casinos that pay out quickly, hold proper licensing, and treat customers fairly. That kind of work depends on hearing from real readers, not just running numbers in isolation. If a payout time we quoted has changed, if a bonus term looks different from what we described, or if you have had a good or bad experience with a brand we cover, we want that on record so our research stays accurate.
How to Reach Us
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within a couple of working days. A quick line explaining what your message is about — a correction, a question, feedback — helps us route it to the right person and get back to you faster.
We do not currently offer live chat or phone support for site enquiries. If you are looking for account help with a specific casino brand, that request needs to go to the casino's own support team, not to us — we are an independent comparison site and have no access to player accounts, balances or withdrawals.
What We Can Help With
- Questions about our reviews and ratings — how we assessed a particular casino's payout speed, licensing or game selection, and why it sits where it does in our rankings.
- Corrections — an offer, wagering requirement, or payment method listed on the site that has since changed. We would rather fix it fast than leave outdated information live.
- Suggestions — a Canadian-facing casino you think we should look at, or a topic around bonuses, banking or mobile play you would like covered in more depth.
- General feedback — your own experience signing up, depositing or withdrawing at a brand we list. This kind of first-hand detail is genuinely useful to us.
- Responsible gambling concerns — if you or someone close to you is finding it hard to keep gambling under control, tell us in your message and we can point you towards independent support services.
What Happens After You Message Us
Every message is read by a member of our editorial team, not answered by an automated system. We aim to respond within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person on the team, we will let you know that a fuller answer is coming rather than leave you waiting without word.
A Word on What We Are — and Are Not
Best Casinos Canada is an independent comparison site. Some of the casinos in our tables and rankings pay us a commission if a reader signs up through a link on this site, but that commercial relationship never decides where a brand ranks — our ratings are built from research into licensing, payout speed, banking options and game selection. We are not a casino operator, we do not hold player funds, and we cannot process deposits, withdrawals or account verification on anyone's behalf. For anything account-specific, your first stop should always be the support team of the casino itself.
If you are outside Canada and looking for options that operate outside the GamStop self-exclusion scheme, that is a different market with its own rules — our page on trusted non-GamStop casinos in the UK covers that separately.
Before You Write In
A few details make it easier for us to help quickly:
- Name the specific casino or page you are asking about, rather than a general reference to "the site".
- If you are flagging a change to an offer or bonus term, mention roughly when you noticed it — terms at Canadian online casinos can change with little notice.
- Keep account passwords, deposit details or ID documents out of your message. We never need them, and no legitimate contact form or email should ask for them.
Thank you for taking the time to reach out. Reader input is one of the main reasons we can keep this a useful, current guide to online casinos across Canada.